POWERFUL REAL-TIME DATA AT THE CLICK OF A BUTTON
GovChat's technology is fully hosted by AWS cloud infrastructure. This has enabled the business to handle the extreme volume ramp up seamlessly and without investing any material amount in physical infrastructure and using capacity on an as-needed basis. GovChat benefits from the security protocols inherent within AWS's products and services optimally set up by local AWS experts in the form of its partnership with Synthesis. Furthermore, the analytics can be accessed in any country at any time on any device.
Activity logged in terms of these features and user traffic metrics is analysed and presented through the GovChat back end management portal.
The portal boasts dashboards which visualises the data collected on an anonymised basis accessed by different user groups (from Ministerial level down to ward councillors), with configurable permission settings. These portals provide both local officials and oversight bodies online real-time escalation and reporting services, for views dependent on their jurisdictions, visualised on heatmaps or accessed via query tools.